Shipping & Returns
You are currently viewing our Australian site. To ship to another country please select this in the drop-down on the main menu.
For information about where to buy Antipodes in other countries please visit our Where to Buy page.
|Shipping Cost||Estimated Delivery|
Free shipping on all orders over $16.
$5 Standard shipping on orders under $16.
|Orders are sent via tracked courier. Estimated delivery time is 2–7 business days (rural deliveries may take an additional 24 hours).|
PLEASE NOTE: Due to Covid-19, we are experiencing slightly longer than usual delivery time-frames.
We cannot deliver to PO Box addresses in New Zealand or Australia.
FAULTY PRODUCT RETURN POLICY
Although we hope you love all your items from Antipodes, we have a returns policy in place if in the unlikely event the product purchased from this website is proven to be faulty or damaged. We do not offer exchanges for change of mind.
You must have purchased products from this Antipodes website and have contacted our customer services team within 30 days of purchase.
If you have purchased the faulty product from one of our authorized retail partners, please follow that retailer’s specific return policy.
Once the product is proven to be faulty, we will send a replacement product.
Please follow our Step-By-Step Guide below for Returns
Get in touch - To replace an item, please reach out to our Antipodes Customer Care Team at email@example.com with your name, phone number, order number, name of the product, the batch and expiry date and the reason you believe this product to be faulty.
Take a photo - Should your item arrive damaged, or something has gone wrong, please send photos in the email to our customer care team.
Replacement confirmation - Once the claim has been reviewed and approved by our customer service team, we will send out the replacement product.
Return the product - In some cases, our customer service team will request you return the original faulty product to our Antipodes HQ, for further inspection. Shipping costs are not refundable.
How long does it take to receive a replacement product?
Please allow 10 business days once the request has been approved.
What should I do if I receive the wrong product?
Contact us at firstname.lastname@example.org and we will do our utmost to resolve your query with speed and minimal inconvenience.
SKIN REACTION ENQUIRIES
In the rare case of an allergic reaction, we are happy to accept the product’s return and exchange it for an alternative, more suitable product.
Please provide us with a photo of the reaction, product details (name, batch number and expiry date) and proof of purchase when requesting a return of the product.
If you experience any allergic reaction, please stop use of the product immediately.